Leadership Our leaders are dedicated to solutions that strengthen physical, social and economic health.

Heather Cianfrocco

Heather Cianfrocco

Chief Executive Officer

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Heather Cianfrocco is the Chief Executive Officer of UnitedHealthcare Community & State, a division of UnitedHealth Group (NYSE: UNH). Prior to this role, Heather served as Senior Vice President of Health Advancement and Clinical Transformation for UnitedHealthcare Medicare & Retirement. Before joining Medicare & Retirement, Heather served in a number of leadership roles with UnitedHealthcare Community & State including Senior Vice President of Clinical Strategy and Operations, Northeast Region CEO, Southeast Region CEO, and Community Plan of Pennsylvania CEO. Before joining UnitedHealthcare, Heather worked in private legal practices in Pittsburgh where she concentrated on corporate and securities law, representing health care entities in mergers and acquisitions.

Amy Adlington

Amy Adlington

Vice President, Human Capital

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Amy Adlington leads the Human Capital team at UnitedHealthcare Community & State. In this role, Amy oversees all aspects of human capital strategy and delivery including talent management, employee and leader development, and organizational effectiveness. Prior to this role, Amy served as Vice President of Human Capital at Optum for the Government and International businesses, and led the Talent Strategy, Human Capital Operations, and Knowledge & Learning teams.

Catherine Anderson

Catherine Anderson

Senior Vice President, Policy & Strategy

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Catherine is the Senior Vice President of Policy & Strategy at UnitedHealthcare Community & State and is responsible for shaping the policy agenda, along with positioning UnitedHealthcare as the preeminent thought leader in state and federal health and social programs. Catherine has extensive experience supporting policy makers to develop sustainable programs focused on improving outcomes.

Paul Balthazor

Paul Balthazor

Chief Operations Officer

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Paul Balthazor is the Chief Operating Officer at UnitedHealthcare Community & State. He is responsible for the operations and technology functions that are focused on delivering operational excellence, simplicity and value to the people we serve, our strategic care providers, and our customers. Paul joined Optum in 2002 and held various financial and operational roles. Since joining Community & State in May 2007, Paul has served in a number of finance, operational and network leadership roles. Most recently, he held the position of Chief Financial Officer, and prior to that he was the Vice President of Provider Innovation & Engagement. Prior to joining UnitedHealth Group, Paul worked for Arthur Andersen providing merger and acquisition advisory services to many clients including UnitedHealth Group.

Dr. Jeffrey Brenner

Dr. Jeffrey Brenner

Senior Vice President, Integrated Health and Social Services

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Dr. Jeffrey Brenner is the Senior Vice President of Integrated Health and Social Services at UnitedHealthcare Community & State. In this role, Dr. Brenner leads the Integrated Clinical and myConnections™ teams. The Integrated Clinical team oversees the national care management, quality, value based contracting, and clinical innovation strategy for UnitedHealthcare Community and State. myConnections™ is UnitedHealthcare’s program to help low-income individuals and families access essential social services that are the gateway to better health. Previously, Dr. Brenner served as founder and Executive Director of the Camden Coalition of Healthcare Providers in Camden, NJ, and owned and operated a solo-practice, urban family medicine office providing health services to local Medicaid populations.

Roger Brown

Roger Brown

National Vice President of Business Development

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Roger Brown is the Vice President of Business Development for UnitedHealthcare’s Medicaid business where he leads our Business Development team. He is responsible for designing and leading strategies to retain and grow our markets to best support our government customers. Prior to this role Roger was with our Military & Veterans segment, and before joining UnitedHealthcare had nearly 30 years of leadership experience in the Defense Industry, both private sector and active duty, retiring as a Colonel from the US Air Force in 2012.

Steven Cragle

Steven Cragle

Chief Marketing and Communications Officer

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Steven Cragle is Chief Marketing and Communications Officer for UnitedHealthcare Community & State where he leads the marketing and communications organizations. In this role, Steven is responsible for market development, member acquisition, engagement and retention, internal communications and external initiatives designed to protect and enhance the company’s reputation. Prior to joining UnitedHealthcare, Steven served as Vice President of Global Communications at Merck, an American pharmaceutical company located in New Jersey.

Brett Edelson

Brett Edelson

Senior Vice President, Strategy

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Brett Edelson is the Senior Vice President of Strategy at UnitedHealthcare Community & State. In this role, Brett leads teams focused on Market & Competitive Intelligence, the Consumer Experience, Business & Strategic Planning and DSNP / Dually Eligible Populations. Prior to this role, Brett held numerous leadership positions at UnitedHealth Group and previously worked in the Strategy & Operations practice at Deloitte Consulting. Brett serves on the Board of Directors for Hennepin Health Foundation and Close Gaps by 5 (Minnesota Early Learning Foundation), and serves as the Board Chair for Children’s Hospitals & Clinics of MN (Minnetonka).

Dr. Ana Fuentevilla

Dr. Ana Fuentevilla

Chief Medical Officer

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Ana Fuentevilla MD, MHCDS is Chief Medical Officer of UnitedHealthcare Community & State where she is responsible for the clinical care and services for the organization including population health, quality, affordability and health plan clinical leader support. Dr. Fuentevilla is an experienced physician executive who has led health care transformation activities leading to improved health care outcomes and reduced health care costs. She is Fellowship trained in Geriatrics and a Flinn Foundation Scholar. Dr. Fuentevilla is a board member for the Institute of Medicaid Innovation, a member of the American Medical Directors Association, the Arizona Geriatric Society, American Geriatric Society, and the National Hispanic Medical Association.

Lisa Iverson

Lisa Iverson

Chief Financial Officer

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Lisa Iverson is the Chief Financial Officer for UnitedHealthcare Community & State. Prior to this role, she served as Chief of Staff for Community & State where she was a key member of the executive leadership team and advisor to the CEO. Lisa joined UnitedHealth Group in 2002, and has held leadership positions in UnitedHealthcare’s Medicaid, Commercial, and Medicare businesses. Before joining UnitedHealthcare, she worked for Copeland Buhl & Company, a Minneapolis-based professional services firm. In 2015, Lisa was named CFO of the Year by the Minneapolis/St. Paul Journal, an award that honors outstanding financial leaders at Twin Cities companies.

Katherine (Vicki) Miller

Katherine (Vicki) Miller

Southeast Region President, UnitedHealthcare Networks

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Vicki Miller is Regional President of UnitedHealthcare Networks where she leads network strategy and innovation, and cultivates relationships with the physicians, hospitals and other healthcare providers in the southeast region of the United States. She joined UnitedHealthcare in 2000 and has supported its growth through strong provider relationships, building sustainable affordability, and increased quality. Prior to joining UnitedHealthcare, Vicki worked for Prudential Health Care Plan.

Sue Schick

Sue Schick

Chief Growth Officer

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Sue Schick is the Chief Growth Officer at UnitedHealthcare Community & State and is responsible for designing and building innovative strategies to support government customers and help our members live healthier lives. Prior to this role, Sue was the Chief Executive Officer of UnitedHealthcare of Pennsylvania and before that she held a variety of business development leadership positions, including National Vice President of Distribution Strategies and Regional Vice President of Sales. She joined UnitedHealthcare over ten years ago and has over 25 years of leadership experience in the health and employee benefits industry.

Eric Wexler

Eric Wexler

General Counsel

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Eric Wexler is the General Counsel for UnitedHealthcare Community & State where he leads Community & State’s Legal Department. Prior to joining UnitedHealthcare, he served as the General Counsel for Great Lakes Health Plan until it was acquired by UnitedHealthcare in 2004. Eric is an accomplished health care lawyer with extensive experience in government contracting litigation, health insurance law and Medicaid Managed Care. He earned a Bachelor of Arts degree in Journalism, and a Juris Doctor degree, from Michigan State University.

Chris Zitzer

Chris Zitzer

Chief Compliance Officer

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Chris has served as Chief Compliance Officer for UnitedHealthcare Community & State since January 2010. He is responsible for the oversight and compliance strategy for the Community & State Medicaid business. Before joining UnitedHealthcare Community & State, Chris was the Corporate Compliance Officer and Senior Legal Counsel for the pharmaceutical benefit management company, Prime Therapeutics LLC. He has also served as legal counsel for OptumHealth (a UnitedHealth Group company) and HealthPartners, in addition to pervious roles as an attorney, health plan compliance professional, and a state insurance regulator. Chris received his bachelor’s and law degrees from the University of North Dakota in Grand Forks.

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